The Regional Control Towers Manager is accountable for the regional development of customer operational excellence for the programs. This role will be responsible for providing oversight of the regional support for the various verticals, Tech, Industrial, Automotive & Retail from an operational perspective. The Regional Control Towers Manager will also develop the proper document for the respective regional , Work Instructions. Supporting the regional standardization of all supporting functions and processes. The The Regional Control Towers Manager will support Airfreight, Ocean Freight, Road Freight, CHB, Contract Logistics etc. In addition, this role will be an advisor to all country and regional profit and loss owners.

Manage all regional operational processes and governance controls to ensure a positive customer experience
• Retain and strength customer relationships through developing proper solutions to support existing and new potential customer business
• Identify, eliminate, and escalate revenue leakage to appointed key contacts within a business unit
• Responsible for driving process & productivity improvements across the globe by leveraging systems and process automation to
• Exhibit and display a sound understanding in order to monitor key KPI's to ensure compliance with all critical deadlines and processes
• Liaison with key regional group related to all services requirements and or challenges
• Support logistics solutions at the highest level of Customer Experience
• Support continuous improvement initiatives in key areas of service and growth for the country and regional owners
• Exhibits excellent leadership and influencing skills; ability to build strong business partnerships both externally and internally
• Ability to train and develop a motivated and driven, high-performance team
• Other duties and responsibilities will be assigned as business demands deem necessary

Education Qualifications

• Bachelor's Degree Business, Operations, or Management Preferred

Experience Qualifications

• 7+ years Freight forwarding air experience, ocean experience a plus Preferred

Skills and Abilities

• Knowledge of international air, ocean, road freight and customs brokerage processes (High proficiency)
• Exhibits strong communication skills both oral and written to motivate staff and develop effective working relationships with peers, executives, and clients. (High proficiency)
• Cargowise TMS experience, strongly preferred. (High proficiency)
• Proficient in Microsoft Excel (High proficiency)
• Ability to work in a fast pace and high-volume environment. (High proficiency)
• AS400 SME ( preferred ) (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• global organization in a matrix structure

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.